![]() Your carrier may charge extra for tethering, or data overages incurred while using tethering. Note: Eligible Cricket grandfathered plans include $50/5 GB, $50/8 GB, $60/12 GB and $60 Advanced. In order to use a hotspot, you must have a tethering plan on your service account with your carrier. If your phone is currently not eligible for Mobile Hotspot, you can upgrade to a new device. Take a look at the compatible phones for eligible grandfathered plans. Phones from other carriers that are able to be used on our network may not be compatible with our Mobile Hotspot.Įligible Grandfathered Plans and Upgrades Note: Eligible Cricket and BYOD phones may differ between rate plans. Get all the Mobile Hotspot details, and then view Cricket's Hotspot compatible smartphones listed below. I’m just hoping to find something to point the company IT in the right direction.Adding the Mobile Hotspot feature to an eligible rate plan lets you use your phone as a wireless access point, but you must own a compatible phone for the Mobile Hotspot feature to work. Not that I want to mess with settings on a device that we don’t own.Īny insights are welcome. ![]() Tap the Menu icon followed by the Timeout settings option. Settings > Connections > Mobile Hotspot and Tethering can be found. ![]() Unfortunately there does not seem to be any solution that we can work on our end as we don’t have privileges to access certain things on the device. Configure Mobile Hotspot on Samsung Galaxy S9 To access the applications screen from the Home screen, slide up or down from the center of the screen. I’ve read that the issue could be related to IPv4 vs IPv6 addressing, MTU size, and/or UDP being blocked on 5G where it had not been blocked on 4G LTE.Ĭurrently this is not too critical of an issue since the hot spot is only a backup connection but if our home internet goes out then we’re screwed. We have tried tethering the device to the phone with a cable but get the same result. For example:Ĭonnected to home internet with no issues:Ĭonnected to phone hot spot and no VPN connection: In the pop-up that appears, scroll down and click on Show advanced options. When you hover the mouse over the icon it shows the network name, the number 2, and (unauthenticated). Tap Wi-Fi hotspot then click on Set up Wi-Fi hotspot. The network status icon shows a connection. I’d think if the VPN could not connect, noting would work. The Mobile Hotspot feature lets you share the cellular data connection of your Samsung Galaxy S9 with other Wi-Fi enabled or tethered devices like smartphones, tablets and laptops when you don't have access to a Wi-Fi network. Although messages and phone calls can still be made on Microsoft Teams, which I find odd. Internal company sites and databases cannot be reached. The other company issued device has issues. Personal devices don’t have connection problems with the hot spot. One company device still connects without any problem. Fortunately we have not had an internet outage until recently. Though I can’t remember when the last time we had to use the hot spot. Prior to upgrading, both devices could connect to the hot spot without issue. We have two company provided devices, both using Cisco Anyconnect, but using different VPNs. The phone was just upgraded from a Galaxy S9 (4G LTE service) to a Galaxy A32 5G. We use the hot spot on our phone as a backup for our home internet service. Trying to run down a solution to what seems to be a not that uncommon issue.
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